Records Online Directory

Why the following directory online gave me £ 283 credit?

I just created an accout for the next line, which has not entered all the cards from left to right paid a request to use two gift cards, but should not be stopped pay £ 9.35 and there was also no record of the order, but no gift card any remaining balance, I am very confused can someone please help thank you for your time xx

Next line must contact and file a complaint. When the phone open and explain the situation. You must be clear on the situation – from reading your question was not clear what the problem was – is that the credit or credit lost?